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SKYSOFT HELP CENTER

What is SkySoft Stream?

SkySoft Stream is a free streaming video channel available on the SkySoft website via laptop, mobile device, tablet or personal computer. SkySoft Stream enables guests to watch original shows and more without purchasing anything.

 

By signing up for a FREE account, you will be able to start playing videos immediately when you attempt to stream titles upon visits. No payment is required. We do not charge anyone to view our shows.

What is SkySoft Premium

SkySoft Premium is a digital video store featuring premium SkySoft original content. Titles in SkySoft Premium are only available for purchase. However, Premium has not yet launched. It is expected to in 2023.

Do I need to log in to watch SkySoft content?

Yes. By signing up for a FREE account, you will be able to start playing videos immediately when you attempt to stream titles upon visits. No payment is required. 

Is SkySoft a free streaming service?

Yes and no. SkySoft Stream titles are free while SkySoft Premium titles are available through purchase.

How can I watch SkySoft shows?

You can watch any SkySoft Stream title here by signing up for free! SkySoft Premium is coming soon!

Why won't my video play?

 

Check your Internet

  • A slow Internet connection could be the problem. Check your location and the number of devices connected to your network. Both of these factors can slow things down.

  • A weak Internet connection can also cause issues. Check the strength on your device; if it’s low, try moving closer to your Wi-Fi router.

 

Update your device

  • Make sure your device is running on the latest version of the operating system.

 

Try on another device

  • Try another device with SkySoft Stream to see if the problem is occurring across platforms.

 

Other possible causes:

  • For the best experience, we recommend a high-speed Internet connection. To enjoy the highest-quality SkySoft Stream experience, all components, including HDMI cables, should support high-bandwidth digital content. External displays should support HDCP 2.2 for 4K Ultra HD and HDR content. Older audio and video components can have an impact on quality or possibly prevent playback entirely. SkySoft may not be available in your Country/Region yet. Read this article to find out where the service is currently available.

How can I change my password?

If you're logged into your account, please log out then try to. log back in again here. Click 'Already A Member' then click 'Forgot My Password'. You will then be asked your email for confirmation, and a chance to reset your password.

How can I change my email?

Unfortunately you can't change your email but you can add a secondary email. 

Log in to your account then click the 'My Account' tab. Scroll to the bottom and click the '+' icon to add your secondary email. You can also cancel/delete your account and sign up for a new one for free.

How can I cancel my account?

Send us an email to streamingservices@skysoftentertainment.com that you wish to delete your account. Be sure to include your email address that you signed up with. Your account will be deleted from the server within 48 hours. Please note, once this email is sent, we will terminate your account and the action can not be undone.

The episode is blurry when I watch it.

 

On the bottom right hand corner of each player, click the  button with three horizontal lines. You will see options labeled 'SD' or 'HD'. If your player currently says 'SD' you are watching the video in a standard format. Change this by clicking 'HD' and you should experience high definition quality videos. If you're still experiencing blurry images, check your internet connection.

Are there parental controls?

 

No, unfortunately we are currently unable to honor viewing restrictions with a parental control feature. At the top left hand corner of every feature is the parental rating. We encourage you to monitor your children while visiting this site.

Can I purchase/download your shows?

 

SkySoft Stream titles cannot be purchased or downloaded to watch offline but our Premium service features titles that are available for purchased download only. SkySoft Premium is coming soon!

I want to be in one of your shows! How can I apply?

 

Have your agency and/or management contact us.

I don't have an agency.

 

The general public can apply via our Dreamers of Tomorrow Project.

I have a show I want to make and would like your help. How can I contact your offices?

 

Please check our Submission Policy here.

Didn't answer your question(s)? Send us an email!

 

Write to: streamingservices@skysoftentertainment.com

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